Training Courses

We have training courses for anyone new to AM System as well as for those who want to take their skills to a deeper level and learn the most powerful features. You can sign up for an introduction course or we can tailor a workshop based on your demands. All courses are conducted online, directly in your system. Useful? Very! Cost effective? Of course!

  • Introduction Course – Cases

    A basic get-started guide is included when you purchase our Case program. In addition, anyone who wishes to can buy an introduction course that is performed remotely via phone and online. You work directly in your Case system during the training.

    Contents
    The training provides basic knowledge in the following areas:

    • General System Settings
    • Profiles & Access rights
    • Users
    • Toolbar and Program symbols
    • Form Editor
    • Case Status Settings
    • My Cases Settings
    • Settings
    • Detailed Search Results and Extended Information
    • Print Settings
    • List Settings
    • Global Lists
    • Devices

     

    Purpose 
    The purpose of the training is to provide a beneficial introduction to your newly implemented Case Management System.

    Benefits  
    After completing the introduction training, you will have gained a clear understanding of the basic features of the Case system.

    Who should attend
    Our new customers. System owners/administrators of the Case Management System.

    Number of participants
    1-2 people

    Course length
    2 hours

    Technical requirements/Preparations
    Computer with an internet connection and a speaker phone if more than one person is attending

    PRIS

    390 €

    Book education
  • Advanced Course – Cases

    Our advanced training courses are intended for those who have completed the introduction course or otherwise obtained basic knowledge of the system. The advanced training courses are performed remotely via phone and online. You work directly in your Cases system during the training.

    Contents
    The training starts with recapturing key elements from the introduction course and then includes a fundamental examination of these system features:

    • Triggers
    • Sharing cases publicly
    • Public registration
    • Connecting customers and suppliers to a case flow
    • Lead times
    • Permission limits within a form
    • Interrelating lists in a form
    • Search functions
    • Export options and graphs
    • Repeated fields
    • Currencies and calculations, in-depth review

     

    Purpose
    The purpose of the training is to provide users with in-depth knowledge about features and functionality of the Case Management System and thus ensure the system is being used to its optimal level.

    Benefits
    After completion of the in-depth training course you will have a clear understanding of the more advanced settings and features in the Case system.

    Who should attend?
    Experienced administrators who have been through the introduction training or otherwise have basic knowledge of the system as specified in the introduction course.

    Number of participants
    1-2 people

    Course length
    2 hours

    Technical requirements/Preparations
    Computer with an internet connection and a speaker phone if more than one person is attending

    PRIS

    390 €

    Book education
  • Workshop - Cases

    You decide how you want us to design your workshop! The workshop can be run at one or several occasions, depending on what and how much content you would like to cover. Attendants will receive homework to do in their own time in between the training.

    Examples of workshop content

    • Guidance on how to structure a complicated workflow using our system
    • Tips and advice on how to apply one or more specific features and settings to any of your forms
    • Tips and advice on how to improve an existing form used in your work processes
    • Adding one or more new administrators
    • Getting to know new features
    • Adding more languages
    • Validation of your add-ons
    • Inviting external users (e.g. subcontractors or customers) to a case flow
    • Validation of My Cases Settings
    • Guidance and introduction to the use of incoming and outgoing Webhooks to integrate Cases with other services

     

    Number of participants
    1-2 people

    Course length
    2 hours

    Technical requirements/Preparations
    Computer with an internet connection and a speaker phone if more than one person is attending

    PRIS

    390 €

    Book education
  • Introduction Course – Documents

    A basic get-started guide is included when you purchase our Documents program. In addition, anyone who wishes to can buy an introduction course that is performed remotely via phone and online. You work directly in your Documents system during the training.

    Content
    The training provides basic knowledge in the following areas:

    • Users
    • Permissions
    • Toolbar and system symbols
    • Settings
    • Document categories
    • Navigation
    • Creating documents in the editor – editor functions
    • Handling of document versions
    • Manage external data (attach files, copy and paste from Word, image handling)
    • Inter-linking documents
    • Link documents to a Case forms
    • Overview page – My documents
    • Search documents
    • Publicly linked documents
    • Templates

     

    Purpose
    The purpose of the training is to provide a beneficial introduction to your newly implemented Documents System.

    Benefits
    After completing the introduction training, you will have gained a clear understanding of the basic features of the Document system. You will be able to immediately start creating documents and distributing them within the organisation.

    Who should attend
    Our new customers. System owners/administrators of the Document Management System.

    Number of participants
    1-2 people

    Course length
    2 hours

    Technical requirements/Preparations
    Computer with an internet connection and a speaker phone if more than one person is attending

     

    PRIS

    390 €

    Book education
  • Workshop – Documents

    You decide how you want us to design your workshop! The workshop can be run on one or several occasions, depending on what and how much content you would like to cover. Attendants will get homework to do in their own time in between the training.

    Examples of workshop content

    • General introduction and setting up users and access rights
    • Changing folder structure and assign access restrictions to different folders
    • Review of documents’ relevance and revision responsibilities
    • Creating a digital flow from a documented routine using the Cases program.
    • Link documents to the process map
    • Add one or more administrators
    • Add more languages
    • Share documents publicly
    • Use Groups
    • Registry maintenance, multiple deletions

     

    Number of participants
    1-2 people

    Course length
    2 hours

    PRIS

    390 €

    Book education
  • Introduction course – Maintenance

    A basic get-started guide is included when you purchase our Maintenance program. In addition, anyone who wishes to can buy an induction course that is performed remotely via phone and online. You work directly in your Maintenance system during the training.

    Contents
    The training provides basic knowledge in the following areas:

    • General system settings
    • Profiles & access rights
    • Users
    • Toolbar and system symbols
    • Settings
    • Object, object tree
    • Maintenance; preventative, repairing, emergency
    • Fault reporting
    • Rest Listing
    • The page “My Maintenance”

     

    Purpose
    The purpose of the training is to provide a beneficial introduction to your newly implemented Maintenance System.

    Benefits
    After completing the induction training, you will have gained a clear understanding of the basic features of the Maintenance system. You will be able to immediately start creating objects and maintenance intervals.

    Who should attend?
    Our new customers. System owners / Administrators

     

    Number of participants
    1-2 people

    Course length
    2 hours

    Technical requirements/Preparations
    Computer with an internet connection and a speaker phone if more than one person is attending

    PRIS

    390 €

    Book education
  • Advanced Training Course – Maintenance

    Our advanced training programs are intended for those who have completed the introduction course or otherwise obtained basic knowledge of the system. The advanced training courses are performed remotely via phone and online. You work directly in your Maintenance system during the training.

    Contents

    • The training starts with recapturing key elements from the introduction course and provides basic skills in the following areas:
    • Accessories and workshop items
    • Companies (suppliers, manufacturers)
    • Purchases and Stock Balances
    • History
    • Search features
    • Replace data
    • Print
    • Export
    • My Maintenance filters
    • Personal settings, settings for instant response reporting
    • Maintenance based on operating time rather than time intervals

     

    Purpose
    The purpose of the training is to provide users with in-depth knowledge about features and functionality of the Maintenance Management System and thus ensure the system is being used to its optimal level.

    Benefits
    After completion of the in-depth training course you will have a clear understanding of the more advanced settings and features in the Maintenance system.

    Who should attend?
    Experienced administrators who have been through the introduction training or otherwise have basic knowledge in the system as specified in the introduction course.

    Number of participants
    1-2 people

    Course length
    2 hours

    Technical requirements/Preparations
    Computer with an internet connection and a speaker phone if more than one person is attending

    PRIS

    390 €

    Book education
  • Workshop – Maintenance

    You decide how you want us to design your workshop! The workshop can be run at one or several occasions, depending on what and how much content you would like to cover. Attendants will get homework to do in their own time in between the training.

    Examples of workshop content:

    •  General introduction and review of users and access rights.
    •  Tips, advice and validation of your object tree
    •  Review of specific objects; layouts and links to other parts of the system.
    •  Tips and advice regarding existing maintenance objects; maintenance types, performed by, delayed jobs, fault reports, etc.
    •  Navigation and menu
    •  Work with the My Maintenance page and using filters
    •  Registry maintenance, search and replace
    •  Add one or more administrators
    •  Add more languages
    •  Using purchases, stock and stock balances
    •  Storage and bar code

    Number of participants
    1-2 people

    Course length
    2 hours

    Technical requirements/Preparations
    Computer with an internet connection and a speaker phone if more than one person is attending.

    PRIS

    390 €

    Book education

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