Our most frequently asked questions and answers

The contract is signed for 12 months. If the contract is not terminated 30 days before the end of the contract period, the contract enters a new contract period of 12 months.

30 days before contract renewal.

Yes, free digital support (ticket-based) is included and available in the service. Read more about it

In connection with your quote, you will receive a contract that is signed digitally

When you choose to use the AM System platform, you also accept our general terms and conditions for using the service

When you use our service, a data processing agreement is included as an annex to our terms and conditions

Yes, in practice you can log in with the same user from several different devices at the same time. But we recommend personal users. Sharing users reduces traceability and prevents you from using the full potential of the system.

Yes, you can read more about this in our Service Level Agreement

Our services are powered by Amazon Web Services (AWS) and are therefore subject to their environmental policy.

On our Helpdesk you will find documentation on how to use the service in the best way.

At present, the storage space is not limited, as it is scaled depending on how much you load the system. We scale the system every day, partly predicted per daily rhythm, but also performance-based scaling depending on how the system is used at the moment.

No, AM System is a cloud-based service and cannot be installed locally.

No, our service is largely mobile-friendly

We use Amazon Web Services (AWS) as our infrastructural platform. Our primary operating environment is currently located within the European region of AWS, ensuring compliance and high availability.

Latest version of Chrome or Microsoft browser.

Yes, read more here

Yes, integration can be done with case management using outbound and inbound webhooks. Read more here

Yes, you can upload data such as item data, customers etc to the case management with the Upload function. Read more here

Data security is a core part of our business. We use industry-standard encryption, secure authentication and regular security audits to protect information. Our security measures are described in more detail at trust.amsystem.com.

We have a comprehensive approach to operational security that includes redundancy, regular backups and a structured incident management process. Our ISO 27001 certification confirms that we work systematically with information security according to established standards.

Read more about it

This is done through data separation at the database level and prevents unwanted data mixing.
Read more under our terms and conditions and SLA

Traffic between the customer's browsers is encrypted with industry standard TLS and is thus not interceptable. Encryption of all traffic is turned on even before the actual user authentication process. Important data is then kept encrypted in the software.

Read more under our terms and SLA.

No, your data is only accessible to the person who needs to work with it at the moment. Our Customer Success team only does this when it is necessary in a current support case. Our software team needs to be able to verify your data (for backup) and develop our services to be better and faster. All access is on a need-to-know basis. Otherwise, strict confidentiality agreements apply to AM Systems employees.

No, these rights are regulated by means of the profiles created by the administrator of the system and to which each user must be linked. Here, there is a clear differentiation between roles such as "Administrator" and "Restricted Users".

First of all, you ("the customer") must export the data you wish to keep through the built-in exports and then you must terminate the contract with us. Your data will then go through our natural destruction cycle and thus self-destruct within six ("3") months after termination.

AM System is certified according to ISO 27001:2022.

Read more at trust.amsystem.com

We use advanced algorithms and up-to-date bot data to identify and block malicious bots, such as scraper bots, spambots and other automated attacks. By analyzing behavioral patterns and technical characteristics of incoming traffic, we can distinguish between legitimate and malicious activity. On a more technical level, we use a combination of signature-based filtering and behavior-based analysis to detect and block threats. It can identify and reject malicious bots based on IP addresses, user agent strings, behavioral patterns, and other attributes characteristic of bot/spam activity.

AM System comes with the languages Swedish and English as standard.

It is possible to activate additional languages at an extra cost. This means you can customize the system to your specific needs and user groups. Read more here

Yes, read more under our terms and conditions and data processors.