Case management system

Identify. Manage. Improve. Repeat.

Steer with ease. Work smart. Customize freely. With AM Systems case management, you get efficient workflows, data that creates consensus and automation that makes your work smoother.
Case management as an integrated part of your quality management system

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Case management

Everything you need for simple and efficient case management

Case management should be easy to get right, shouldn’t it? With AM System, you get a flexible solution that allows you to standardize workflows, customize forms to fit your needs, and automate processes with smart triggers. And with all data in one place, you ensure transparency and give your entire team a shared overview.

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Standardized efficiency

Create clear workflows and gather all cases in one place - from deviations to audits.

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Let the system do the work

Save time and reduce errors with rule-based triggers, such as automated notifications, reminders, and case creation.

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Adaptable

Build and customize case forms with intuitive drag-and-drop functionality.  Use pre-configured templates that are easily adjusted to suit your needs.

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Structure and governance that lasts

Handling deviations, complaints, and corrective actions? That’s yesterday’s problem. With AM System, you get smart workflows and solutions where nothing falls through the cracks. Everything in one place - accessible and fully adaptable to your needs.

  • Efficient case handling: Create and customize case forms with intuitive drag-and-drop functionality.
  • Streamlined workflows: Clarity and structure in every step for better oversight, faster actions, and easier management.
  • Accessible data: Make data available to everyone with a powerful search engine that lets you create, save, and share queries effortlessly.
Cases and case flows that can be adapted to your needs
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More efficient working days and smarter decisions

With AM System’s case management, you gain the tools to make the right decisions and drive continuous improvements. Automation ensures nothing is overlooked, while transparent data gives you complete control. No lost information, no unnecessary detours—just a smarter, more enjoyable way to work.

  • Standardize and customize: Simplify and optimize your work with pre-configured templates that can be tailored to your needs.
  • Automation: 

    Let smart triggers handle notifications, reminders, and automatic case creation.

  • Transparency: Gather all your data in one place to create a shared overview and make data-driven decisions.
Manage all cases from one place. Case management with current status and data.

Numbers

Numbers that show what really works

With AM System, you can skip the guesswork and gut feelings. Here, it’s all about results. Our tools help companies meet requirements, refine processes, and work smarter—for real. And if you don’t believe us? Let the numbers speak for themselves.

3 400 000+

Cases handled and resolved through our systems

200+

ISO certified customers. We help companies achieve their quality goals

99,998%

Operational reliability. Safe and reliable handling of all cases.

Get a demo

Ready to make work easier - and more enjoyable?

Want to see for yourself how AM System can make a difference for you? Request a demo and discover how easy it is to create structure, efficiency, and seamless workflows in your daily operations.

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Features and functions

Case management at its simplest. And the most enjoyable.

AM System is packed with smart features that give you full control over your case management—from initial registration to completion and follow-up. With powerful oversight, intelligent automation, and seamless access to data, you get an efficient and reliable workflow where nothing is left to chance.

Cases and case flows that can be adapted to your needs

Efficient workflows for everyone

Work seamlessly with all cases - from deviations and risk analyses to improvement actions -  through smart workflows. Everything in one place.

  • Define and manage workflows for each case type.
  • Develop and ensure clear processes for faster and more secure case management
Customize forms and cases as you wish

Customizable forms with drag & drop

Build case forms exactly the way you need them - no IT support or complex coding required.

  • Create and refine forms with simple-to-use drag & drop functionality.
  • Add required fields to ensure the right info is always collected.
Templates and examples of forms for cases, complaints, supplier complaints, 8D reports and deviations

Customizable templates that simplify your work

Get started quickly with ready-to-use templates that can be tailored to your business while ensuring standardized workflows.

  • Choose from a wide range of templates - and get started right away.
  • Adjust forms over time as your needs evolve.
Manage all cases from one place. Case management with current status and data

Automate & systematize flows

What if you could minimize manual errors? Smart triggers automate notifications, reminders, and case creation - while webhooks handle data effortlessly.

  • Put the stress of follow-ups aside.
  • Send and receive data via webhooks without lifting a finger.
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Transparency and alignment across the organization

With all data gathered in one place, your entire organization gains a shared view of the big picture. It’s about security, clarity, and trust—built to last.

  • Make transparency more than just empty words.

  • Ensure data is accessible to all employees - wherever they are.

Quality Management System QMS with search engine for data analysis

Powerful search for faster decisions

Our advanced search engine helps everyone in your organization find the right data and insights in no time - making information accessible and decision-making effortless.

  • Find the data you need, exactly when you need it.

  • Create, save and share search queries for instant access.

FAQ

Frequently asked questions and answers

Here we have collected frequently asked questions and answers about case management systems and AM Systems' solution

What is a case management system?

A case management system is designed to structure events and processes within an organization, making it clear to everyone what is expected of them. It can cover everything from refilling coffee beans in the office machine to developing a new production process.

By creating clear digital workflows, tasks become easier for each employee, and together, you establish the best and most efficient way of working. Time and energy are spent where they create the most value.

While coffee beans are important, there are far more critical processes in an organization—where standardization, collaboration, and efficiency are the keys to success. AM System’s case management helps you systematize workflows, streamline handovers, and automate the right information and tasks at the right time. You can focus on the work while the system ensures quality and structure.

Why do I need a case management system?

A case management system standardizes your various workflows and makes it “easy to do the right things” for everyone involved, regardless of role or function within the company. It helps you establish the desired structure for different processes by guiding employees on what needs to be done, by whom, and when.

Without such a system, tracking status and results becomes difficult, efficiency suffers, and valuable improvement opportunities may be missed.

 
How does AM System’s case management work?

AM System is designed to help you and your team get started effortlessly. In addition to a selection of ready-to-use templates for common cases, you can easily customize workflows using our intuitive drag-and-drop functionality to fit your specific needs.

The core idea behind AM System is flexibility—it adapts to you, not the other way around. Start small based on your current needs and expand as your processes grow and evolve.

Why choose case management from AM System?

With AM System as your platform, you gain a more efficient organization with increased collaboration and a shared understanding of responsibilities. The solution is reliable, accessible, and helps you visually digitize and connect your organization’s processes, governing documentation, and case workflows—no matter where you are.

AM System is not just a versatile digital platform for your quality management system. It is also a knowledgeable partner that understands your daily challenges, regulatory requirements, and continuous improvement efforts.

Our experienced Customer Success team ensures a smooth onboarding process and provides ongoing training and in-depth guidance to help you maximize the value of your system.

How does AM System help me with my case management?

AM System helps you transition your processes and routines into a digital system designed to enhance organizational efficiency. By using AM System, you also increase the likelihood of engaging your employees in the process, thanks to a user-friendly experience that makes case management both simple and intuitive.

With a focus on ease of use and seamless integration into daily work, AM System ensures that quality management becomes quality in action—embedded in every process across your organization.

Use cases

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Deviations are a natural part of any business, but without a structured approach to handling them, they can quickly escalate into larger issues affecting production, workplace safety, and customer relationships. AM System is a digital platform specifically designed to meet the needs of the manufacturing industry. The platform helps you manage deviations in a simple, efficient, and adaptable way—focusing on the challenges and requirements unique to your industry and company.

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