Change log
Our terms and conditions and policies are updated on an ongoing basis, changes that are implemented are updated under the change log below.
LOG OF CHANGES
Changes published 2023-10-12
| Section | What's changed |
| General provisions |
|
| Former section (Operation, Faults and Use) | Moved to SLA |
| Former section (Support) | Moved to SLA |
| Section 1.2 | References to Customer Agreement have been changed to AM Account as the Customer's Services and terms and conditions are found therein. Changes have been implemented across General Provisions. |
| NEW Section 1.6 | New regulation due to Group companies' use of the Service and personal data responsibility between Group companies |
| Section 2.3 |
New directive relating to documentation provided by AM Hultdin System through the Service. |
| Section 3.3 |
Changed wording regarding a limitation of the Customer's indemnity liability. |
| Section 5.2 |
Change of the payment due date for the Service used by the Customer in the event that no specific agreement is in place between the Customer and AM Hultdin System. |
| Section 6 |
New wording to clarify what applies relating to updates and upgrades of the Services. |
| Section 7.1 |
Changed wording regarding the deadline after which late payment may result in the Service being suspended and clarification regarding breach cure time. |
| Section 8.1 |
Changed wording with extended deadline for termination of the agreement in case of late payment. |
| Section 9.1 |
Changed wording to clarify that a party's responsibility under the agreement refers to damages that arise through negligent non-performance by one party. In addition, pandemics have been added to circumstances of limited liabilities. |
| Section 10.1 | Clarification that termination from the Customer must be made by an authorized signatory in order to be valid |
| Section 12.1 | Adjustment showing that a notification of changes is notified to the customer's account holder via the Account system and not via email |
| Section 14.1 |
Adjusted linking to updated description of Sub-Processors instead of to Privacy Policy |
| Section | What's changed |
| Data Processor Agreement | |
| - | The personal data processor agreement has been excluded from General Provisions and implemented as a separate document. |
| Section 7.2 |
Inserted references to updated list of sub-processors used by AM Hultdin System. |
| Section 10.3 |
Changed wording by addition of a new sentence at the end that clarifies the circumstances that must be met for the section to be applicable. |
| Section 10.4 | Changed wording which clarifies that the right of recourse in accordance with the point is not affected by the limitation of liability. |
| Appendix 1.1 |
New paragraph addressing storage time for customer data after the expiry of the customer agreement. |
| Section | What's changed |
| Service Level Agreement (SLA) | |
| - | New document. |
| Support | Clarified that what is meant by support within 24 hours is 3 working days of 8 hours. |
| Troubleshooting | Clarified that what is meant by troubleshooting started within 24 hours is 3 working days of 8 hours. |
| Security |
Clarifications on backup, encryption, network security and event logging. |
| Password and Security in AM System | Clarified description of security functions and the possibilities available to the customer's administrator |