Support

Do you need help or support?

Here you will find quick and easy answers to your questions. Feel free to use our AI assistant Alex, who is an expert in product-related questions. You can also explore our Helpdesk articles for more tips and guidance, or contact us by submitting a support ticket. If you want to deepen your knowledge, you can also book personal support or training sessions.

AI-Alex

Ask your question directly to AI-Alex

Get fast, accurate answers to your questions about the system's features, 24/7. Whether you're wondering how a particular feature works or want a link to the right help article, ask Alex - and you'll get an answer straight away.

Perfect for questions about system functionality: Alex is great with our product, and knows most of the system's features.
Instant answers: Alex finds answers directly in our knowledge base - without you having to search.
Available 24/7: Alex is always awake, even when support is closed.
Learns over time: the more you use Alex, the better the answers will be.
Guides you to the right channel: If Alex can't solve your issue, Alex will help you create a support ticket right away.
Not only answers: Alex also provides links to articles that describe the topic in more detail

Do you have a question for Alex? Open the chat window in the bottom-right corner ↘️

Helpdesk

Find the answers to your questions in our Helpdesk

In our helpdesk, you'll find clear guides and articles to help you solve problems right away. Always up to date, always available.

Available 24/7: The helpdesk is always open, even when support is closed.
Up-to-date information: Articles are regularly updated with new features and frequently asked questions.
Step-by-step guides: You will find guides and images to help you solve the problem on your own.
Digital Introduction: A comprehensive guide for those who want to get started with implementing Classic as a platform for your management system - completely digitally.

AM System training courses are offered in process mapping, document management and case management

Classic Support

Tell us more about your problem

Describe your case as clearly as possible and we will get back to you as soon as we can. The more information you share, the more efficiently we can help you.

Response times and process

Describe your case in as much detail as possible in text and please attach screenshots.
Please specify which service your Case relates to and include relevant details, such as Case number, Document number, or the name of the Document/Form.
You will receive feedback by email and can easily follow and continue the dialog in the same email thread.
We will get back to you as soon as we can, usually within one working day.

Can't find what you're looking for?

Book personal assistance

You can always make an appointment with our Customer Support Specialist if you get stuck. Whether it's technical questions, problem support, guidance on specific features or help with troubleshooting, he'll make sure you get the right support and move forward smoothly.

Get more out of Classic.

Find a course that suits you

Our training courses help you quickly take your work in Classic to the next level. Whether you are new users or want to deepen your knowledge, we offer both ready-made and customized training that matches your specific needs.

Train you in process mapping and visualizing processes directly in AM System

Switching up your use

Want to get even more out of Classic? We'll help you develop your use, whether it's adding more users or exploring more parts of Classic.

Extending an account

Want to work even smarter in Classic? Then it might be time to add more users, enable new features or explore more parts of the platform

Managing invoicing data

Need to update your invoicing details? Here you can change the invoice address, change the reference or add other payment information.

Book a demo

Are you curious about how you can get even more benefit from Classic? We are happy to book a demo where we show you how you can work even smarter and develop your use of the platform.