USE CASE

Efficient and structured deviation management

Deviations are a natural part of any business, but without a structured approach to handling them, they can quickly escalate into larger issues affecting production, workplace safety, and customer relationships. AM System is a digital platform specifically designed to meet the needs of the manufacturing industry. The platform helps you manage deviations in a simple, efficient, and adaptable way—focusing on the challenges and requirements unique to your industry and company.

Case management from one place. Build your case flows the way you want them.

AM System explains

What is a deviation?

A deviation can be defined as anything that prevents you from following agreed standards, routines, or instructions for a process or task. It can involve a broken tool, defective raw materials, machine issues, or workplace safety concerns. Deviations can also result from human factors such as lack of knowledge or misunderstandings.

What all deviations have in common is that they pose an increased risk to the business and should be managed systematically to prevent negative impacts on quality, safety, or efficiency.

Functions

Efficient deviation management with AM System

Create order and structure in your deviation management with a flexible platform tailored to your needs. Manage internal, customer, and supplier deviations with user-friendly templates, customized workflows, and collaboration tools—no matter where you are.

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A flexible solution for all types of deviations

With AM System, you can build a deviation management system tailored to your needs and requirements. The platform handles internal deviations, customer deviations, and supplier deviations, providing a comprehensive overview of your business status and ensuring compliance with standards such as ISO 9001, ISO 14001, and ISO 45001.

  • Supports the management of internal, customer and supplier deviations.
  • Meet the requirements of ISO standards for quality, environment and occupational health & safety.

  • Creates clear routines and traceability with real-time statistics

Deviation report according to the 8D model in AM System - Example

Build flows that reflect your business

With drag-and-drop functionality in AM System’s case management, you can create unique workflows that align with your business. Automatic notifications ensure the right people are informed on time, and user groups with access controls enhance security and transparency.

  • Create customized workflows with drag-and-drop functionality.
  • Use automatic notifications for quick action on deviations.
  • Control access to information with user groups and permissions.
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Accessible and user-friendly—anytime, anywhere

AM System works on computers, tablets, and smartphones, making it easy to report deviations directly from the production floor or any work environment. Employees can attach images and comments in real-time, increasing flexibility and efficiency wherever they work.

  • Report deviations directly from the factory floor or via mobile devices.

  • Work flexibly, whether on-site or remotely.

  • Attach images and details for faster handling.

Complaints management with focus on supplier complaints

Collaborate with your customers and suppliers

AM System makes it easy to include customers and suppliers in your deviation management. By working in the same system, all parties have access to the same information, strengthening collaboration and streamlining problem resolution.

  • Include customers and suppliers in your deviation management.

  • Create shared processes for increased transparency and efficiency.

  • Improve collaboration without unnecessary emails or phone calls.

Template-based and customizable deviation management

One of AM System’s greatest strengths is its user-friendliness. The platform offers ready-made templates for deviation reporting, making it easy to get started. These templates include standard fields and sections that can be used as they are or customized to fit your specific needs.

For example, you can add fields to collect information about the type of deviation, location, responsible person, and priority. Additionally, data from other systems, such as ERP or production systems, can be imported to further simplify administration.

When the process is digitalized, many organizations experience an increase in the number of reported deviations. This is a positive change that provides valuable insights into operations, helping you prioritize the right actions and make well-informed decisions based on concrete data.

Templates for deviation management and deviation report

From registration to resolution – full control over the process

AM System’s deviation management module makes it easy to track each deviation from registration to resolution. With status settings such as “Registered,” “In Progress,” “Resolved,” and “Closed,” you have full control over what happens and when.

The system also enables monitoring of lead times and key performance indicators (KPIs), making it simple to evaluate whether processes meet your goals. Once a deviation is closed, it can be archived and retrieved when needed—for instance, to analyze trends or follow up on specific problem areas. The standardization of selectable lists and fields streamlines the follow-up process.

The Query Builder function allows you to create, save, and share advanced searches. This means you can quickly generate real-time statistics and reports—an invaluable tool for gaining a clear overview and making data-driven decisions based on a shared understanding of the current situation.

8D report for deviation management - example

Get a demo

Ready to make work easier - and more enjoyable?

Want to see for yourself how AM System can make a difference for you? Request a demo and discover how easy it is to create structure, efficiency, and seamless workflows in your daily operations.

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