USE CASE

8D reports: A powerful tool for structured problem solving

An effective approach to managing deviations requires not only a proven method like 8D but also a digital tool that optimizes the process. By implementing the 8D methodology, you can not only resolve issues faster but also create sustainable solutions that minimize the risk of recurring problems.

Reklamationsprocess 8D ritad i AM System

AM System Explains

What is the 8D method?

The 8D method, or Eight Disciplines, is a systematic and structured problem-solving approach developed by Ford. It is used to identify, analyze, and eliminate problems efficiently. The method is particularly useful in manufacturing industries where deviations can have significant consequences on both production and customer relations.

By using the 8D method, you can resolve issues faster and establish long-term solutions that prevent recurrence. With AM System, you can take your 8D reports to the next level by digitizing and customizing them to suit your specific needs. The result is a seamless and efficient process that supports your quality management efforts.

Collaborate and create value with digital 8D reports

One of the greatest strengths of the 8D method is its cross-functional nature—multiple people and departments often work simultaneously to solve a problem. With AM System, all stakeholders can easily participate, whether they are in the office, at home, or on the production floor.

In the Case Management module, you can build your 8D report, including all required steps according to the methodology. Using an intuitive drag-and-drop interface, you can easily create a workflow that aligns with your organization’s needs.

  • Customize and develop processes: Add or modify fields, rename steps, and structure the report to match your workflows.
  • Ensure access and control: Assign user- and department-specific permissions to regulate who can access various steps and information.
  • Secure workflow governance: Guide the process by making certain steps mandatory.
  • Prevent information loss: All changes are automatically saved, minimizing the risk of lost information or missed deadlines.
Deviation management deviation report in mobile

STEP BY STEP

Clear steps and structure for the whole 8D process

With AM System’s Case Management, you can structure your workflow around the different steps of the 8D method, ensuring all aspects are handled efficiently and in the right order.

D1 Defect and problem description in 8D complaint process

Planning and identifying the problem

Start by clearly defining the problem. Add fields and questions such as:

  • Create checklists for sorting: Develop digital checklists that employees can follow to categorize and organize workspaces.
  • Document and track decisions: Use case management to log decisions about what to retain or discard.
  • Visual follow-up: Capture and upload images to document changes in work environments.

This step can also include fields for temporary corrective actions and identifying similar problems elsewhere in the organization. Notifications ensure that the right people are alerted immediately, keeping the process on track.

D5 Rotor case analysis in 8D complaints process

Root causes and solutions

By working cross-functionally, your team can identify the root cause of the problem. Digital tools like fishbone diagrams and document management within AM System help centralize insights.

  • Track corrective actions in real time: Monitor progress to ensure implementation follows the plan.
  • Document and share insights: Use document management to build a shared knowledge base for future problem-solving.
  • Ensure long-term improvements: Analyze results and make necessary adjustments to minimize the risk of recurrence.
8D rapport från mobil

Preventive actions and evaluation

In the final phase, ensure that actions are effective by updating relevant routines and documents. AM System simplifies the process by linking risk assessments, checklists, and standards to the 8D report, reinforcing business resilience.

  • Integrate corrective actions into routines: Update governing documents to make improvements part of everyday operations.
  • Follow up and analyze results: Evaluate the effectiveness of actions and identify further improvement opportunities.
  • Ensure long-term stability: Link standards and checklists directly to processes to reduce risks and build a sustainable operation.

Transparent workflows and better decision-making

AM System’s notifications and status tracking create a transparent workflow where all involved parties can track cases in real time. Additionally, you can:

  • Measure compliance with lead times by setting start and end dates for each step.
  • Track performance using automatically generated statistics from your 8D reports.
  • Improve decision-making by analyzing collected data and identifying trends in deviations.
Supplier NCR 8D Non Conformity Report - Template

A template adapted to your needs

AM System provides various 8D report templates that include all necessary steps. You can quickly get started while easily customizing the template to meet your specific requirements.

  • Rename fields to reflect your internal terminology.
  • Add new steps or fields to match your internal workflows.
  • Set mandatory fields to ensure no critical information is overlooked.
Example complaint case template in AM System

AM System: A cutting-edge tool for quality management

With AM System, you gain full control over the entire 8D process, from initial registration to final evaluation. By digitizing your 8D reports, you not only increase efficiency and reduce errors but also establish a data-driven foundation for continuous improvements.

Reklamationsprocess 8D ritad i AM System

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