USE CASE

Streamline and improve your claims management

Claims are a reality for all businesses, especially in manufacturing, where complex products and high customer expectations continuously challenge companies. A claim arises when a product or service does not meet the agreed specifications with the customer. This could involve anything from production defects and material issues to deviations in the delivery process.

Although claims often have a negative connotation, they present a valuable opportunity for learning and improvement—if handled correctly.

With AM System, you can create a structured and transparent claims management process that not only resolves customer issues but also strengthens internal processes and prevents similar problems from recurring.

Reklamationsprocessen

AM System explains

What is a claim and why is complaint management important?

A claim occurs when a customer reports that a product or service does not meet expectations based on agreed specifications or requirements. In manufacturing, claims are often linked to quality or functionality inspections, ensuring that the product meets customer expectations.

A claims process aims to identify what went wrong,  understand why it happened and implement corrective actions to prevent recurrence. To achieve this, claims must be handled systematically, and lessons learned must be shared across the organization. The goal is not only to resolve issues but also to create long-term process improvements that enhance competitiveness and maintain customer trust.

STEP BY STEP

Digitize your claims process with AM System

By using AM System for digital claims management, you get a platform that makes the process efficient, transparent, and easy to customize according to your needs. The system helps you visualize and structure the entire claim flow—from initial registration to corrective actions and documentation of insights.

Complaints management with focus on supplier complaints

Create and customize your claims process

Design a workflow that reflects your internal procedures and the specific requirements you need, with clearly defined sections and structured data fields.

  • Customize the workflow to include unique customer requirements or specific products.
  • Ensure each step in the process is clearly defined for easy follow-up and corrective actions.
Exempel reklamationsärende mall i AM System

Define roles and assign responsibilities

Specify which individuals or departments should be involved at each stage and ensure the right people are engaged and notified at the right time.

  • Assign automated notifications to keep the right stakeholders informed at every stage.
  • Create clear responsibility areas to avoid misunderstandings and ensure swift handling.
Deviation management deviation report in mobile

Gather all information in one place

Document cases, activities, images, and communication in a single system, accessible in real-time for all relevant stakeholders.

  • Register cases easily from any device—desktop or mobile—and attach relevant images and details instantly.
  • Track the complete history of each case to ensure transparency and traceability.
8D report case analysis mobile

Work seamlessly with customers and suppliers

Include external stakeholders in relevant parts of the process to ensure everyone is aligned and has access to the necessary information.

  • Share essential information with external parties through a secure and transparent platform.
  • Create collaborative workflows to reduce duplication of efforts and accelerate resolution times.

Pre-Built templates for faster implementation

To help you get started quickly, AM System provides ready-made claims management templates tailored for the manufacturing industry. These templates include all essential components for a structured process and can be used as-is or adapted to meet your organization’s specific needs.

Exempel reklamationsärende mall i AM System

Claims management as a strategic asset

Claims are more than just another issue to resolve — they represent a strategic opportunity to strengthen customer relationships, improve internal processes, and develop the organization. With AM System’s digital platform, claims management becomes not only more efficient but also simpler, more inclusive, and highly effective. This, to us, is what maximizing value for our customers means!

By intuitively and effortlessly gathering all necessary information, structuring the process, and ensuring transparency, you can establish a claims management system that enhances your competitive edge and guarantees satisfied customers. Whether you operate within highly regulated and complex industrial processes or provide simpler services, AM System is a powerful tool for handling claims in a professional and sustainable way.

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Ready to make work easier - and more enjoyable?

Want to see for yourself how AM System can make a difference for you? Request a demo and discover how easy it is to create structure, efficiency, and seamless workflows in your daily operations.

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