Matthews Marking System brought new life to it's QMS System

Inheriting a system from a previous administrator can be difficult. But with the help of the AM Systems Customer Success team, Peter Stenman, Quality Manager at Matthews Marking Systems Sweden AB, solved just that challenge.

When you read the label on the short end of a plank or the expiry date on a pack of eggs, it's likely that Matthews Marking Systems Sweden AB is behind it. This is because the company manufactures the printers and ink used in date and batch marking for this type of purpose.

Matthews Marking Systems had been using AM System for about nine years, but really only to handle returns from customers and distributors. When Peter Stenman became the company's quality manager in 2019, he decided to investigate what other possibilities there were with AM System.

A meeting that became an aha experience

To get started and understand the possibilities, Peter called AM System's Customer Success Manager, who helped him understand how the previous administrator had built the system and how he could use it himself. A meeting that became an aha experience where Peter realized that he could get his entire management system together in AM's platform. He then booked distance learning courses to learn the system in more depth.

- "I quickly realized that the platform was very powerful and flexible and that I would be able to broaden our use of the service considerably by digitizing more processes in Ärende," says Peter.

Gathered the entire business system

At the same time, Peter decided to also launch the Document module in AM System. He has now transferred the entire business system with all policies, work instructions and procedures.

- "It's great, especially how you can link things together. I can use the process map to visualize processes and create links to the right documents or case forms," says Peter.

"It's very easy for the employees to get in there and understand what to do"

The next step with AM is to start using Dokument also for the company's operations outside Sweden.

- "The great thing about Dokument is that I can have a certain folder structure for Sweden, another for Costa Rica and a third for the US - in the same tree. I don't have to mix up the documents. So the plan for the future is to introduce Dokument Globalt," concludes Peter.